Frequently Asked Questions

General
How long will it take for my order to be handcrafted?
Where is my order made?
How is it made?
Payment
What payments method do you accept?
What are the terms of purchase?
Where i can find the order confirmation and invoice?
Shipping
How do i track my order?
Why my custom department/ post office is asking me to pay taxes?
How much is the shipping fee?
Cancellation, Changes and Refund
Can i change/cancel my order?
Can i return what i received?
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