Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at mat@maomaogroup.com to review the status of your order. Refunds will be handled through email if necessary.

Usually it will not take more than 10/15 days.

Please note that whatever shipping method you select during checkout the tracking information will not take effect until the package has left our crafting facilities and is shipped out to you.

We will work with shippers as best we can to ensure that packages do make it to our customers as quickly as possible. We reserve the right to determine if packages are still in transit or if they should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds won’t be provided for packages considered to be lost in transit.

Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mat@maomaogroup.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mat@maomaogroup.com  and send your item to: MAOMAOGROUP CO., LTD. 89,91 Ekkachai soi 95 Bangbon 10150 Bangkok Thailand

Shipping
To return your product, you should mail your product to: MAOMAOGROUP CO., LTD. 89,91 Ekkachai soi 95 Bangbon 10150 Bangkok Thailand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.